Privacy Policy

1. Introduction

Dazzleshade Institute ("we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine services and website.

2. Information We Collect

2.1 Personal Health Information

• Medical history and health records
• Symptoms, diagnoses, and treatment information
• Prescription and medication details
• Laboratory and diagnostic test results
• Mental health information

2.2 Personal Information

• Name, address, phone number, and email address
• Date of birth and gender
• Health card number and insurance information
• Emergency contact information
• Payment and billing information

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage data and website interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Primary Uses

• Providing medical consultations and healthcare services
• Maintaining electronic health records
• Processing prescriptions and coordinating with pharmacies
• Scheduling appointments and sending reminders
• Billing and payment processing

3.2 Secondary Uses

• Quality assurance and improvement of services
• Compliance with legal and regulatory requirements
• Research and analytics (in anonymized form)
• Communication about new services or important updates

4. Information Sharing and Disclosure

4.1 Healthcare Providers

We may share your health information with:

• Licensed physicians and healthcare professionals providing your care
• Pharmacies for prescription fulfillment
• Specialists for referrals and consultations
• Laboratory and diagnostic facilities

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Technology infrastructure and platform maintenance
• Payment processing and billing services
• Customer support and communication services
• Data backup and security services

4.3 Legal Requirements

We may disclose your information when required by law, including:

• Court orders or legal subpoenas
• Public health reporting requirements
• Regulatory investigations or audits
• Preventing harm to you or others

5. Data Security

5.1 Technical Safeguards

• End-to-end encryption of all data transmissions
• Secure cloud storage with regular backups
• Multi-factor authentication for access control
• Regular security audits and vulnerability assessments

5.2 Administrative Safeguards

• Strict access controls and user permissions
• Regular staff training on privacy and security
• Incident response and breach notification procedures
• Business associate agreements with third parties

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal health information
• Request corrections to inaccurate information
• Receive copies of your medical records
• Request a list of disclosures we have made

6.2 Communication Preferences

You may:

• Opt out of non-essential communications
• Choose your preferred communication methods
• Request confidential communications
• Update your contact information

7. Data Retention

We retain your personal health information for as long as necessary to:

• Provide ongoing healthcare services
• Comply with legal and regulatory requirements
• Maintain accurate medical records
• Support continuity of care

Medical records are typically retained for a minimum of 10 years after your last consultation, or longer as required by provincial regulations.

8. International Data Transfers

Your personal health information is stored and processed within Canada. We do not transfer your health information outside of Canada without your explicit consent, except as required by law or for emergency medical treatment.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Improve website functionality
• Analyze usage patterns

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

10. Children's Privacy

Our services are designed for individuals 18 years and older. For patients under 18, we require parental or guardian consent and may collect additional information as required for pediatric care.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through email or prominent notices on our website.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Complaints

If you believe we have not handled your personal information appropriately, you may file a complaint with:

• Our Privacy Officer (contact information above)
• The Privacy Commissioner of Canada
• Your provincial privacy commissioner
• Relevant provincial health information and privacy commissioners