Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Dazzleshade Institute ("Company," "we," "us," or "our"), you ("Patient," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Dazzleshade Institute provides telemedicine services, including but not limited to:

• Online medical consultations with licensed physicians
• Digital prescription services
• Health monitoring and chronic disease management
• Mental health support and counseling
• Medical record management
• Specialist referrals and coordination

3. Eligibility and Registration

3.1 Age Requirements

You must be at least 18 years old to use our services independently. Patients under 18 require parental or guardian consent and supervision during consultations.

3.2 Canadian Residency

Our services are available only to residents of Canada with valid provincial health insurance. You must provide accurate information about your residency and health coverage.

3.3 Account Registration

To access our services, you must:

• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Medical Disclaimer and Limitations

4.1 Not Emergency Services

Our services are not intended for medical emergencies. In case of a life-threatening emergency, call 911 or visit your nearest emergency room immediately.

4.2 Scope of Practice

Our telemedicine services have limitations and may not be suitable for all medical conditions. Some conditions require in-person examination, laboratory tests, or diagnostic imaging that cannot be provided through virtual consultations.

4.3 Physician-Patient Relationship

A physician-patient relationship is established when you receive a consultation through our platform. This relationship is governed by professional medical standards and provincial medical regulations.

5. Patient Responsibilities

5.1 Accurate Information

You agree to:

• Provide accurate and complete medical history
• Disclose all current medications and supplements
• Report any allergies or adverse reactions
• Update your information when it changes

5.2 Compliance with Treatment

You are responsible for:

• Following prescribed treatment plans
• Taking medications as directed
• Attending follow-up appointments
• Seeking additional care when recommended

5.3 Technical Requirements

You must ensure:

• Stable internet connection for consultations
• Functional camera and microphone
• Private space for confidential discussions
• Updated browser and security software

6. Fees and Payment

6.1 Service Fees

Consultation fees are clearly displayed before booking and must be paid in advance. Fees may vary based on:

• Type and duration of consultation
• Complexity of medical condition
• Additional services requested
• Time of day and urgency

6.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on our platform. All payments are processed securely through encrypted payment systems.

6.3 Refund Policy

Refunds may be provided in cases of:

• Technical issues preventing consultation completion
• Physician unavailability without adequate notice
• Service cancellation by the Company
• Other circumstances at our discretion

7. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial health information and privacy acts
• Professional medical ethics and standards
• Our Privacy Policy

8. Intellectual Property

8.1 Platform Content

All content on our platform, including text, graphics, logos, software, and medical information, is owned by Dazzleshade Institute or our licensors and is protected by intellectual property laws.

8.2 User License

We grant you a limited, non-exclusive license to access and use our platform for personal medical care purposes only. You may not:

• Copy, modify, or distribute our content
• Reverse engineer our software
• Use our platform for commercial purposes
• Interfere with platform security or functionality

9. Prohibited Uses

You agree not to use our services for:

• Illegal activities or obtaining controlled substances unlawfully
• Providing false or misleading information
• Harassing or threatening healthcare providers or staff
• Attempting to breach platform security
• Creating multiple accounts or impersonating others
• Soliciting other patients or healthcare providers

10. Limitation of Liability

10.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We do not guarantee that our platform will be error-free, uninterrupted, or free from technical issues.

10.2 Medical Outcomes

We cannot guarantee specific medical outcomes. Healthcare involves inherent risks, and results may vary based on individual circumstances.

10.3 Liability Limits

Our liability is limited to the amount you paid for the specific service in question, except where prohibited by law.

11. Professional Standards

All healthcare providers on our platform are:

• Licensed to practice medicine in Canada
• Registered with their respective provincial medical colleges
• Bound by professional codes of ethics and conduct
• Required to maintain professional liability insurance

12. Termination

12.1 By You

You may terminate your account at any time by contacting us. You remain responsible for any outstanding fees.

12.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or providers
• Non-payment of fees
• Other reasons deemed necessary for safety or security

13. Governing Law

These Terms are governed by the laws of Ontario, Canada, and any disputes will be resolved in the courts of Ontario. If you reside in another province, certain provincial laws may also apply.

14. Changes to Terms

We may modify these Terms at any time. Significant changes will be communicated through email or platform notifications. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

For questions about these Terms or our services, please contact us:

17. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.